Why can't I open this room?
If a room was deleted, you lack access, or something failed, Pactto shows a page that says which one and offers a way out; if you are already in the room in another tab, browser or device, leave there first.
What the message means
When Pactto cannot open a room, it shows a full page with one of three messages:
| Message | What it means | What to do |
|---|---|---|
| This room no longer exists | The owner deleted the room, or the link is wrong. | Check the link with the person who sent it. |
| You don't have access to this room | Your account is not allowed to open this room. The page shows which account you are signed in with. | Ask the room owner to invite you, then open the link again. Make sure you are signed in with the invited email. |
| We couldn't open this room | Something went wrong on Pactto's side. | Try again in a moment. If it keeps happening, contact support. |
Ways out of the page
- If you have a Pactto account, click Go to my rooms to return to your rooms list, or Create a new room to start a new one.
- If you joined as a guest or are not logged in, click Go to Pactto.
Already in the room somewhere else
You can be in a room only once at a time with the same account. If you open a room you are already in from another tab, another browser or another device, Pactto shows You are already in this room in another tab, browser or device. You can only join once with the same user. Click Ok to go to the room's join screen.
To switch, leave the room where you are now (or close that tab), then join again. Reloading the page you are already in is fine and does not trigger the message. If the other device lost its connection without leaving (for example a laptop that was closed), Pactto frees your place within 22 seconds, then you can join from the new one.
Good to know
- Being a non-member does not show this page: if you open the link of a room you are not a member of, you go to the join screen and can ask to join. See Join a room and admit people from the waiting room.
- When the room no longer exists or could not be opened, the page shows the Room ID. Include it if you contact support.
- If you were removed from a room while inside it, you see You no longer have access to this room instead.
- If your session expired, Pactto sends you to the login page instead and brings you back to the room after you log in.
- If your browser is not supported, a different page explains that. See Supported browsers and devices.
For AI agents: a plain-text version of this guide.