Plans, upgrading and plan limits

Plans

Pactto has a Free plan and a paid Pro plan. Each plan sets limits such as how many rooms you can own, how much storage you have, the largest file you can upload and how many people can have Can edit in a room. Some features are part of Pro only, for example session links for guests (Let people join without an account), API keys for the Pactto CLI and connecting AI assistants through the MCP server. Features marked with a Pro badge open the plans dialog when clicked.

Current plan details and prices are shown in the app and on the Pactto pricing page.

Upgrade or change your plan

1. On Your rooms, click your avatar and open Billing & subscription.
2. Click Change plan. The dialog is called Upgrade your plan on the free plan and Change your plan on a paid plan.
3. Choose Monthly or Yearly billing.
4. Click Upgrade to Pro. Checkout opens in a new tab.
5. Finish the payment. The dialog shows Waiting for your payment and updates by itself once the payment clears.

If your browser blocks the new tab, the dialog says Your browser blocked the checkout tab; nothing was charged, so open the checkout page again from there.

Cancel or downgrade

• In Billing & subscription, click Cancel plan, or open the plans dialog and click Downgrade on the Free plan, then confirm with Downgrade to Free.
• The confirmation lists WHAT YOU LOSE. You keep Pro until the end of the current billing period; nothing changes before then.
• Changed your mind? Click Undo cancellation in Billing & subscription before that date.

AI credits

AI requests in a room cost credits: questions to the assistant, summaries, documents and tables, skills, image generation, and image edits. Your plan includes an allowance of credits, and you can buy more.

• Balance: the assistant panel header shows your balance, for example 12 credits. An account without a credit limit shows ∞ credits.
• Before you send: the price of the next request shows under the text box. Image tools show their price when you hover over them, and the image generation card shows the total before you click Confirm.
• After a request: the answer shows what it cost and what is left, for example −1 credit · 11 left.
• How credits work: click the balance in the panel header to see what each kind of request costs. Usage history lists every credit movement, newest first.

When you run low, the panel shows 1 credit left in your balance with Top up. At zero it shows You're out of credits with Get more credits and, on the Free plan, a link to upgrade. A request that needs more credits than you have says how many it needs, and keeps your prompt: Your prompt is saved. It runs as soon as you top up. Running out of credits only stops AI requests. Calls, chat, transcription, and the canvas keep working.

Buy more credits

1. Click Top up or Get more credits in the assistant panel, or open Billing & subscription from your avatar and click Buy credits under CREDIT BALANCE.
2. In Top up your credits, use More packs or Fewer packs to choose an amount. The dialog shows what that buys.
3. Click Buy credits. Checkout opens in a new tab; the dialog shows Waiting for your payment and updates once the payment clears.

Your plan's allowance is used first. Purchased credits never expire. Billing & subscription also shows RECENT USAGE; click View all for the full Usage history.

When you hit a limit

Pactto tells you which limit you reached and whose plan sets it. The plan that counts is the room owner's plan, not the plan of the person using the room.

• Rooms: on Your rooms, a banner such as "You've used all N rooms included in the <plan> plan" appears. Upgrade to Pro for more rooms, or delete a room to free up a slot.
• Storage: Storage limit reached ("You've reached your storage limit. Upgrade to Pro to upload more files."). In someone else's room you see Room storage limit reached: ask the room owner to free up space or upgrade.
• Editors per room: Editor limit reached when you try to give one more person Can edit. Upgrade to Pro, or ask the room owner to.
• Other limits show "<limit> limit reached" or Plan limit reached with the details.

Good to know

• Accounts managed by Pactto (not on a self-serve plan) see Plans and the note "Your account is managed by Pactto and is not on a self-serve plan."
• Invoices, receipts and your payment method are in Stripe: click Manage billing in Billing & subscription.